Qualitative Example

Question: What is the most important improvement you want in CTools?

Response Category (Students): User Interaction / User Experience

Example 1:
More user friendly, easier to navigate, easier to utilize all available features

Example 2:
General user-friendliness. Though it may be elegantly coded, CTools is not intuitive for the average user at all! Also, there's a bunch of stuff on CTools that other things already do, like storage (mFile), or uploading assignments (email), etc. I find that instructors who make use of these redundant features frustrate their students because CTools does these simple tasks poorly and inefficiently. So, either improve them or lose them. =)